AdvantageCare Physicians (ACPNY)

  • Assistant Practice Administrator

    Office Name
    Multiple Locations - LI ONLY
    Full Time
    New York
    Union / Non-Union
    Primary Location
    US-NY-New York
    Daily Schedule
    Hidden (96133)
  • Overview

    AdvantageCare Physicians (ACPNY) is the largest physician-led multispecialty practice in the New York metropolitan area, serving half a million patients across Manhattan, Brooklyn, Queens, Staten Island and Long Island. At ACPNY, patients receive individualized coordinated care from a compassionate team focused on helping them live their healthiest lives. 


    The Assistant Practice Administrator provides day to day managerial support and oversight of non-clinical staff, assisting the Practice Administrator to ensure efficiency and stability of medical operations in all areas, inclusive of quality, access and value initiatives.  Facilitates high quality medical office and call center collaboration, ensuring all telephone calls are handled promptly and efficiently; ensures quality assurance and customer service guidelines are consistently achieved.  In the absence of the Practice Administrator, the Assistant Practice Administrator is accountable for the overall operations of the office.


    • Supervises non-clinical staff to ensure: accurate daily co-payment collection, including cash, checks and credit card payments; charges and receipts are accounted for and correct; batches for co-pays and other collections are closed out daily; verification of capitation and eligibility of services occurs as needed; timely completion of tasks in work queues, work lists, and in-baskets; and batch scanning is completed daily for any documents that need to be sent to Health Information Management (HIM) or Professional Billing (PB). Ensures appropriate documentation by PSRs.
    • Provides appropriate training and mentoring to ensure that ACP standards and KPIs are achieved in the scheduling of appointments and facilitation of patient services through telephone, e-mail, and direct patient contact. Ensures schedule optimization and utilization. Monitors appropriate use of appointment cancellation reasons and evaluates and reports the Practice Administrator on identified trends.
    • Conducts regular training with PSR staff to provide updates on facility and corporate changes.  Provides a forum for open communication and problem resolution in order to optimize work flow efficiencies.  Reviews and communicates information and potential solutions regarding patient satisfaction, risk, and operating issues to the Practice Administrator and staff.
    • Ensures that PSR staffing is appropriate based on patient volume; schedules all PSR staff to ensure coverage consistent with ACP guidelines for the location. Works with the Practice Administrator to authorize double book and over book requests when necessary, ensuring proper staff to provide support. Administers/monitors time and attendance for staff; reviews and approves requests for paid time off.  Processes/reviews payroll to ensure compliance with E-Time policies and procedures; addresses any deviations. Runs and monitors overtime reports to maintain budget. Identifies unfavorable variances in the overtime budget and works with the Practice Administrator to resolve. Staffs appropriately to accommodate ACP’s Advance Care Model; updates and maintains a Table of Organization; ensures the attainment of patient satisfaction scores, working with Practice Administrator and Nurse Manager as needed.
    • Identifies and resolves patient-related issues, within guidelines and in a timely and courteous manner. Works with leadership to report, document and log all patient –related issues on the shared ACP drive.
    • Distributes daily seed money and oversees cash reconciliation process.
    • Provides management with accurate and timely reports and maintains logs, reports, and records in compliance with organizational guidelines. Collaborates with credentialing during physician onboarding process; works with Practice Administrator to identify provider office hours, services and clinical hospital appointments; outlines draft of needed office equipment to assist in capital budget process.
    • Works within scope to ensure equipment and facilities are safe and clean, and non- medical equipment is operating properly. Initiates non-clinical supply orders and assists in the controlling of operating expenses.
    • Assists in the hiring and general orientation of staff; provides work direction, assigns schedules, and conducts on-the-job training. Monitors and evaluates performance, and recommends personnel actions, such as acknowledgement, commendations and disciplinary actions. Assists in the interpretation of and compliance with Human Resources, ACP and departmental policies and procedures. Ensures employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions.
    • Performs other job-related duties as required.





    • Associate’s Degree with 3 years’ experience in an ambulatory care setting OR High School Diploma/GED with 5 years supervisory experience in an ambulatory care setting.
    • Knowledge of clinical office procedures, medical practices and terminology
    • EHR experience.
    • Excellent verbal and written communication skills.
    • Strong customer service skills.
    • Ability to set priorities among multiple competing objectives, tasks and initiatives.
    • Knowledge of computer systems, programs and applications including Microsoft Office, electronic medical records systems, practice managements systems, and clinical and scheduling applications.


    • Extensive knowledge of the healthcare marketplace, financial analysis, current reimbursement issues, budgets and operational analysis



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