AdvantageCare Physicians (ACPNY)

  • Patient Service Representative - 1199

    Office Name
    Upper East Side
    Full Time
    New York
    Union / Non-Union
    1199 MPG
    Primary Location
    US-NY-New York
    Daily Schedule
    Mon 8:30am-5pm; Tues 8:30am-5pm; Wed 8:30am-5pm; Thurs 11:30am-8pm; Fri 8:30am-5pm;
    Internal Medicine [72007]
    Employees Only Posting Thru:
  • Overview

    Having the best Patient Service Representative at AdvantageCare Physicians enables us to achieve our vision to be the preferred care destination for our patients and the communities we serve. At AdvantageCare Physicians, our mission is to focus care on the needs of our patients and partner with them in the pursuit of better health.


    AdvantageCare Physicians (ACPNY) is one of the largest physician-led multi-specialty practice in the New York metropolitan area, serving half a million patients across Manhattan, Brooklyn, Queens, Staten Island and Long Island. At ACPNY, patients receive individualized coordinated care from a compassionate team focused on helping them live their healthiest lives.


    Our 30+ professionally managed, multi-specialty physician practices are designed to deliver convenient, comprehensive and community-based care. At AdvantageCare Physicians primary and specialty care is coordinated through an integrated network of full-service medical offices, regional specialty referral hubs, urgent care centers and strategic hospital affiliations across Manhattan, Brooklyn, Queens, Staten Island and Long Island.


    Under the supervision of the Assistant Practice Administrator, answers telephones, greets patients, schedules appointments, registers patients and enters financial data into an electronic system, collects patient visit fees, and performs routine clerical duties. The PSR is cognizant of the philosophy, standards, objectives and policies of AdvantageCare Physicians and maintains patient/employee confidentiality in the management of information.


    • Performs cashier funtions: Collects co payments and posts in system for cash only patients and for co-payments due at time of service.
    • Collects payments and posts in system for payments made on accounts.
    • Balancing accounts receivable daily and maintains cash drawer.
    • Greets patients and performs check-in process for all scheduled and walk-in appointments.
    • Verifies patient demographics and insurance eligibility and updates the system.
    • Documents verification has been done in the system.
    • Contacts patients within the standardized timeframes to gather correct insurance information if on-record information is incorrect.
    • Tracks and verifies incoming referral information prior to patient visits and inputs such information into system for proper billing.
    • Serves as first point of contact for patient billing inquires and refers complex situations to Billing office when necessary.
    • Corrects coding and other errors.
    • Maintains appointment schedule.
    • Prepares information chart for arriving new patients.
    • Reports malfunctioning equipment to Administration.
    • Performs other job-related duties as required.



    • High School Diploma or GED
    • Minimum one year of clerical or service experience, preferably in a medical environment.
    • Demonstrates ability to handle multiple tasks and to deal calmly with individual under stress. Adhere to all ACP policies and procedures.
    • Ability to utilize various computer systems in addition to Microsoft Word, Excel and working knowledge of PowerPoint.Excellent communication and organization skills.


    • Demonstrates the ability to set priorities and organize work. Identifies, reports, and solves problems effectively.
    • Ability to effectively manage multiple tasks with strong attention to detail.


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