AdvantageCare Physicians (ACPNY)

  • Patient Service Representative - 153 QLI East

    ID
    2018-5279
    Office Name
    Hicksville
    Type
    Full Time
    City
    Hicksville
    Union / Non-Union
    153 QLI E
    Primary Location
    US-NY-Hicksville
    Daily Schedule
    Mon 8am-6pm; Tues 8am-6pm; Wed 8am-6pm; Thurs 8am-5pm; Fri OFF; Sat 8am-1pm;
    Dept/Spec
    Medical Office Administration [72070]
    Employees Only Posting Thru:
    7/19/2018
  • Overview

    Having the best Patient Service Representative at AdvantageCare Physicians enables us to achieve our vision to be the preferred care destination for our patients and the communities we serve. At AdvantageCare Physicians, our mission is to focus care on the needs of our patients and partner with them in the pursuit of better health.

     

    AdvantageCare Physicians (ACPNY) is one of the largest physician-led multi-specialty practice in the New York metropolitan area, serving half a million patients across Manhattan, Brooklyn, Queens, Staten Island and Long Island. At ACPNY, patients receive individualized coordinated care from a compassionate team focused on helping them live their healthiest lives.

     

    Our 30+ professionally managed, multi-specialty physician practices are designed to deliver convenient, comprehensive and community-based care. At AdvantageCare Physicians primary and specialty care is coordinated through an integrated network of full-service medical offices, regional specialty referral hubs, urgent care centers and strategic hospital affiliations across Manhattan, Brooklyn, Queens, Staten Island and Long Island.

     

    Under the supervision of the Pratice Administrator/Assistant Practice Administrator, answers telephones, greets patients, schedules appointments, registers patients and enters financial data into an electronic system, collects patient visit fees, and performs routine clerical duties. The PSR is cognizant of the philosophy, standards, objectives and policies of AdvantageCare Physicians and maintains patient/employee confidentiality in the management of information.

     

    Responsibilities

    • Greets and checks-in patients and prepares and processes appropriate forms. Assists patients by giving directions, arranging transportation and other duties, as needed.
    • Assist the assigned department in all clerical aspects and support relative to their delivery of medical care and/or services to enrollees and extended contractors. 
    • Such support may include, but not be limited to answering telephones, word processing, filing, and photocopying.
    • May provide customer service for enrollees visiting the assigned department.
    • Participate in scheduling appointments utilizing the Company’s computer system.
    • May participate in retrieval and/or delivery of files within the Center.
    • Perform specific functions relative and/or unique to the assigned department.
    • Provide switchboard coverage and relief for other functions and departments.
    • Performs other job-related duties as required.

    Qualifications

    Required:

    • High School Diploma or GED
    • Minimum one year of clerical or service experience, preferably in a medical environment
    • Excellent communication and organization skills
    • Ability to utilize various computer systems in addition to Microsoft Word, Excel and working knowledge of PowerPoint
    • Ability to effectively manage multiple tasks with strong attention to detail
    • Excellent interpersonal skills, customer service, and demonstrated ability at effective problem resolution

    Preferred:

    • Demonstrates the ability to set priorities and organize work. Identifies, reports, and solves problems effectively

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