AdvantageCare Physicians (ACPNY)

Call Center Representative

ID
2018-4813
Office Name
Melville Call Center
Type
Full Time
City
Melville
Union / Non-Union
153 QLI E
Primary Location
US-NY-Melville
Daily Schedule
Mon 8am-6pm; Tues 8am-6pm; Wed 8am-6pm; Thurs 8am-6pm; Fri OFF; Sat 9am-1pm
Dept/Spec
Call Center [71020]
Employees Only Posting Thru:
1/29/2018

Overview

Come join our Melville Call Center! At AdvantageCare Physicians, our mission is to focus care on the needs of our patients and partner with them in the pursuit of better health.

 

AdvantageCare Physicians (ACPNY) is the largest physician-led multispecialty practice in the New York metropolitan area, serving half a million patients across Manhattan, Brooklyn, Queens, Staten Island and Long Island. At ACPNY, patients receive individualized coordinated care from a compassionate team focused on helping them live their healthiest lives.  Our Melville Call Center supports our NYC metro locations. 

 

Be a part of that continum of care as a Call Center Rep with AdvantageCare Physicians!

 

Work Schedule: Mon 8am-6pm; Tues 8am-6pm; Wed 8am-6pm; Thurs 8am-6pm; Fri OFF; Sat 9am-1pm

 

Responsibilities

  • Answers phone calls on behalf of ACPNY and serves as the front line of communication for the organization with a focus on customer service.
  • Requires the capacity to gain a comprehensive understanding of one or more Electronic Health Records (EHR) systems. 
  • Requires high level of analytical skills/cognitive skills to make responsible decisions during appointment scheduling and other patient service requests.
  • Assists patients with any questions regarding ACPNY and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems.
  • Maintains applicable call center database by entering/amending information.
  • Required to meet specific call center performance metrics of productivity and quality assurance.
  • Performs other job-related duties as required.

 

Qualifications

Minimum 

  • One year of previous experience working in a customer service, customer facing (i.e. retail or hospitality) or call center environment.
  • Strong telephone soft skills gained from prior customer/patient experience.
  • Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact.
  • Clear speaking voice.
  • Outstanding work ethic and strong adherence to shift schedule.
  • High School Diploma or GED.

Preferred 

  • Two years of previous experience working in an inbound call center environment. 
  • One year of healthcare experience as a Medical Assistant or assisting patients in any capacity. 
  • Previous experience using EPIC system.
  • Associate’s or Bachelor’s Degree.

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