AdvantageCare Physicians (ACPNY)

Patient Service Representative - 1199

ID
2018-4794
Office Name
Rochdale Village
Type
Full Time
City
Rochdale
Union / Non-Union
1199 QLI Laguardia
Primary Location
US-NY-Rochdale
Daily Schedule
Mon 10am-8pm; Tues 9am-6pm or 8am-6pm (Rotating); Wed 9am-6pm or OFF (Rotating); Thurs 8am-6pm or 8am-7pm (Rotating); Fri 9am-4pm or 9am-5pm(Rotating); Sat 8am-1pm (Rotating)
Dept/Spec
Family Medicine
Employees Only Posting Thru:
1/26/2018

Overview

Having the best Patient Service Representative at AdvantageCare Physicians enables us to achieve our vision to be the preferred care destination for our patients and the communities we serve. At AdvantageCare Physicians, our mission is to focus care on the needs of our patients and partner with them in the pursuit of better health.

 

AdvantageCare Physicians (ACPNY) is one of the largest physician-led multi-specialty practice in the New York metropolitan area, serving half a million patients across Manhattan, Brooklyn, Queens, Staten Island and Long Island. At ACPNY, patients receive individualized coordinated care from a compassionate team focused on helping them live their healthiest lives.

 

Our 30+ professionally managed, multi-specialty physician practices are designed to deliver convenient, comprehensive and community-based care. At AdvantageCare Physicians primary and specialty care is coordinated through an integrated network of full-service medical offices, regional specialty referral hubs, urgent care centers and strategic hospital affiliations across Manhattan, Brooklyn, Queens, Staten Island and Long Island.

 

Under the supervision of the Assistant Practice Administrator, answers telephones, greets patients, schedules appointments, registers patients and enters financial data into an electronic system, collects patient visit fees, and performs routine clerical duties. The PSR is cognizant of the philosophy, standards, objectives and policies of AdvantageCare Physicians and maintains patient/employee confidentiality in the management of information.

Responsibilities

  • Performs cashier funtions: Collects co payments and posts in system for cash only patients and for co-payments due at time of service.
  • Collects payments and posts in system for payments made on accounts.
  • Balancing accounts receivable daily and maintains cash drawer.
  • Greets patients and performs check-in process for all scheduled and walk-in appointments.
  • Verifies patient demographics and insurance eligibility and updates the system.
  • Documents verification has been done in the system.
  • Contacts patients within the standardized timeframes to gather correct insurance information if on-record information is incorrect.
  • Tracks and verifies incoming referral information prior to patient visits and inputs such information into system for proper billing.
  • Serves as first point of contact for patient billing inquires and refers complex situations to Billing office when necessary.
  • Corrects coding and other errors.
  • Maintains appointment schedule.
  • Prepares information chart for arriving new patients.
  • Reports malfunctioning equipment to Administration.
  • Performs other job-related duties as required.

Qualifications

Required:

  • High School Diploma or GED
  • Minimum one year of clerical or service experience, preferably in a medical environment.
  • Demonstrates ability to handle multiple tasks and to deal calmly with individual under stress. Adhere to all ACP policies and procedures.
  • Ability to utilize various computer systems in addition to Microsoft Word, Excel and working knowledge of PowerPoint.Excellent communication and organization skills.

Preferred:

  • Demonstrates the ability to set priorities and organize work. Identifies, reports, and solves problems effectively.
  • Ability to effectively manage multiple tasks with strong attention to detail.

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