AdvantageCare Physicians (ACPNY)

Practice Administrator

ID
2017-4663
Jamaica
Type
Full Time
Jamaica
Union / Non-Union
Non-Union
US-NY-Jamaica
Daily Schedule
TBD
Dept/Spec
Medical Office Administration [72070]

Overview

Having the best Practice Administrator at AdvantageCare Physicians enables us to achieve our vision to be the preferred care destination for our patients and the communities we serve. At AdvantageCare Physicians, our mission is to focus care on the needs of our patients and partner with them in the pursuit of better health.

 

AdvantageCare Physicians (ACPNY) is one of the largest physician-led multi-specialty practice in the New York metropolitan area, serving half a million patients across Manhattan, Brooklyn, Queens, Staten Island and Long Island. At ACPNY, patients receive individualized coordinated care from a compassionate team focused on helping them live their healthiest lives.

 

Our 30+ professionally managed, multi-specialty physician practices are designed to deliver convenient, comprehensive and community-based care. At AdvantageCare Physicians primary and specialty care is coordinated through an integrated network of full-service medical offices, regional specialty referral hubs, urgent care centers and strategic hospital affiliations across Manhattan, Brooklyn, Queens, Staten Island and Long Island.

 

The Practice Administrator is accountable for the overall management, supervision and development of their respective physician practice and ambulatory operations, while assuring the efficiency and stability of the clinical operations in all areas, inclusive of quality, access and value. Holds team members accountable to standards of performance to achieve short and long term objectives in order to maintain the strategic orientation of the organization. Leads, supervises and coordinates overall operational and administrative functions to ensure maximum efficiency, high quality patient experiences, and compliance with appropriate HR and regulatory policies. Collaborates with clinical leadership and the Vice President of regional operations to ensure AdvantageCare Physicians’ (ACP’s) strategic goals are achieved by implementation of ACP’s strategic initiatives.

Responsibilities

  • Works collaboratively with physicians, administrative and clinical managers, and staff to ensure the achievement of practice-wide operational and financial goals/metrics. Supervises and coordinates all processes and activities in the area/functions assigned ensuring organizational guidelines and policies are followed.
  • Oversees and documents the implementation of and compliance with policies, procedures, programs, protocols, and systems to provide an efficient and accurate patient encounter which improves the medical office’s effectiveness and the quality of patient outcomes. Ensures compliance with all regulatory agencies, departmental and organization policies and procedures for all staff.
  • Establishes and maintains effective working relationships with employees, providers, policy-making bodies, third-party payers, labor relations, patients, and the public.
  • Disseminates and monitors adherence to departmental/group procedures and conducts meetings with physicians and staff to provide updates on facility and corporate changes; Holds regularly scheduled staff meetings to provide a forum for open communication and problem resolution, ensuring goals are achieved and policies/procedures are followed. Assists the Regional VP in developing organizational strategic plans and objectives based upon identified needs of patients and the communities served by the respective offices. Assesses market trends and local needs and guides the development of services.
  • In collaboration with the Medical Office Medical Director, the Nurse Manager and VP of Regional Operations, analyzes the medical office’s environment to assess deficiencies and make recommendations in order to ensure to compliance with OSHA regulations. Works within scope to ensure equipment and facilities are safe and clean, medical equipment is operating properly, and the environment of care is adequate. Reports any environmental deficiencies to facilities or on-site maintenance. Complies and enforces all HIPAA and information security policies and procedures and reports all suspected cases of breaches of security and confidentiality. Adheres to ACP patient-related issues policy.
  • Assists with budget preparation by providing input on anticipated revenues and expenses. Evaluates budgetary variances and recommends a plan of action to correct unfavorable variances, balance the budget and achieve organizational objectives. Initiates supply orders and controls operating expenses.
  • Monitors key performance indicators and implements performance improvement initiatives, as needed. Continuously seeks and implements operational improvements. Leads, supports, and mentors staff consistent with ACP’s strategic plan, in order to maintain an efficient patient-centered environment ensuring accountability, quality patient care, and patient satisfaction.
  • Assists in the hiring and general orientation of staff; provides work direction, assigns schedules, and conducts on-the-job training. Monitors and evaluates performance, and recommends personnel actions, such as promotions, demotions, transfers, and disciplinary actions. Assists in the interpretation of and compliance with Human Resources, ACP and departmental policies and procedures. Ensures employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions.
  • Performs other job-related duties as required.

Qualifications

Required:

  • Bachelor’s Degree with 3 years’ supervisory experience in an ambulatory care setting OR High School Diploma/GED with 10 years’ supervisory experience in an ambulatory care setting
  • Experience working in a unionized environment
  • Experience with EHR system
  • Excellent verbal and written communication skills
  • Strong customer service skills
  • Demonstrated abilities in: Inductive Reasoning, Data Analytics, Employee Engagement, Conflict Resolution, Marketing Management and Provider  Relationships
  • Knowledge of computer systems, programs and applications including Microsoft Office, electronic medical records systems, practice managements systems, and clinical and scheduling applications
  • Knowledge of clinical office procedures, medical practices and terminology
  • Ability to set priorities among multiple competing objectives, tasks and initiatives

Preferred:

  • Bachelor’s Degree in Health or Business Administration

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